01Our approach
AI is central to what we build, from AI voice receptionists and website assistants to automations that summarise, classify and route information. We aim to use AI responsibly: with human oversight, clear disclosure, and safeguards appropriate to the task.
02AI in how we work
Our team may use AI tools to help draft copy, write and review code, generate design ideas and analyse data. Every deliverable is reviewed by a person before it is provided to you. Where practical, we choose tool settings that prevent client confidential information from being used to train publicly available models.
03AI agents we build for clients
- Disclosure: we recommend, and configure by default, that AI agents identify themselves as AI assistants when interacting with your customers.
- Human escalation: agents include escalation rules so complex, sensitive or high-value requests are handed to a person.
- Scope limits: agents are configured to stay within your approved knowledge base and services, and not to give legal, medical or financial advice.
- Testing and monitoring: we test agents before launch and monitor and improve them over time, but no AI system is error-free.
- Data handling: conversation data is handled under our Privacy Policy and processed by the AI and telephony providers specified in your Proposal.
04Shared responsibility
As the business deploying an AI agent, you are responsible for how it is used with your customers, including giving required privacy and call-recording notices and reviewing important decisions. We will work with you to set this up correctly.
05Contact us
If you have any questions about this document, please contact us:
- Entity: AutomateX Innovations Pty Ltd (ABN 65 697 393 534, ACN 697 393 534), trading as AutomateX Digital
- Email: info@automatexdigital.com
- Phone: +61 417 772 493
- Location: Sydney, New South Wales, Australia