01Your rights under the Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. If a service has a major failure, you are entitled to cancel and receive a refund for the unused portion, or to compensation for its reduced value. If a failure is not major, we will fix it within a reasonable time. This policy does not limit those rights.
02Project work (websites, systems, setup fees)
- Before work starts: if you cancel before we begin work, we will refund your deposit in full, less any third-party costs already paid on your behalf.
- After work starts: setup and project fees cover work performed and are non-refundable for work already completed. If you cancel part way through, we will invoice or retain fees for work performed and costs incurred to the cancellation date, and refund any balance you have paid in advance.
- Change of mind: we do not provide refunds for change of mind once work has been delivered and approved.
03Monthly services (care, SEO, automation, management)
Monthly services have no lock-in contract unless your Proposal states a minimum term. You can cancel at any time by emailing info@automatexdigital.com before your next billing date. Your service continues until the end of the period you have already paid for, and you will not be charged again. We do not provide partial refunds for unused days in a billing period, except where required by law.
04Third-party costs
Advertising spend, domain registrations, software licences and other third-party costs are non-refundable once paid to the provider, unless the provider refunds them to us.
05How to request a refund
Email info@automatexdigital.com with your name, business, invoice or receipt number and the reason for your request. We will acknowledge your request within 2 business days. Approved refunds are returned to the original payment method, usually within 5–10 business days depending on your bank.
06Contact us
If you have any questions about this document, please contact us:
- Entity: AutomateX Innovations Pty Ltd (ABN 65 697 393 534, ACN 697 393 534), trading as AutomateX Digital
- Email: info@automatexdigital.com
- Phone: +61 417 772 493
- Location: Sydney, New South Wales, Australia